Shipping policy
Mosste Delivery Policy
1. Shipping Locations
Mosste currently ships orders Australia-wide.
At this time, we’re unable to deliver to PO Boxes, Parcel Lockers, or international addresses.
2. Processing Times
Orders are processed and dispatched within 1–3 business days after payment is received.
During peak periods, promotional events, or public holidays, dispatch times may be slightly longer — but we’ll always keep you updated if there’s any delay.
3. Delivery Times
Estimated delivery time after dispatch:
| Location | Estimated Delivery Time |
|---|---|
| Metro areas | 5-8 business days |
| Regional areas | 7–12 business days |
| Remote areas | 12+ business days |
Please note that these are estimates only and may vary depending on courier networks and seasonal demand.
4. Shipping Costs
Shipping costs are calculated at checkout based on order weight and destination.
Mosste occasionally offers free shipping promotions — check our website or sign up for our newsletter to stay updated.
5. Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s progress online.
6. Delivery Issues or Missing Orders
If your order hasn’t arrived within the expected timeframe:
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Check your tracking link for the latest courier updates.
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Verify your shipping address details were entered correctly at checkout.
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If you still need help, please contact us at hello@mosste.com with your order number, and we’ll investigate promptly.
Please note Mosste is not responsible for delivery delays caused by the courier or incorrect address details provided.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at hello@mosste.com.
Include your order number and a clear photo of the issue — we’ll arrange a replacement or refund where applicable.
8. Changes to This Policy
Mosste may update this Delivery Policy from time to time. The most recent version will always be available on our website.
Contact Us
If you have any questions about your order or delivery, please contact us:
📧 hello@mosste.com.au
📍 Mosste Pty Ltd
Australia